Tesco Website and App Outage Disrupts Online Grocery Shopping

On Tuesday morning, April 1st, 2025, Tesco customers attempting to shop online were met with error messages stating, 'It's not you, it's us. There's a problem at our end, but we're trying to fix it right now.' This technical disruption prevented users from placing new grocery orders or modifying existing ones via the Tesco website and mobile app.

Reports of the outage surged on the tech monitoring service DownDetector shortly before 10:00 AM BST, peaking with hundreds of reports concentrated mainly in England. Tesco's social media team responded to customer complaints on X (formerly Twitter), confirming the issue and assuring users that their technical teams were working diligently to restore service as quickly as possible.

While the specific cause of the technical fault was not disclosed, the number of user reports began to decline after 12:00 PM BST, suggesting progress was being made towards a resolution. This isn't the first time Tesco's online platform has faced issues; in February, a glitch caused items to disappear from customer baskets during checkout.

Such outages demonstrate the vulnerability of digital platforms and the potential disruption to daily life when essential services like online grocery shopping are affected.

Tesco experienced a significant technical issue that caused its website and mobile app to crash, preventing customers from placing or amending online grocery orders.

The disruption began shortly before 10:00 AM BST on Tuesday, April 1st, 2025.

Tesco did not explicitly state whether existing deliveries were affected by the technical issue.

Tesco publicly acknowledged the issue on social media and its platforms, apologized to customers, and stated that their IT teams were working to resolve the problem.

Have you ever been affected by a major website outage like this? How did you manage? Let us know!

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