What compensation are passengers receiving?
Passengers are receiving full refunds, a 25% future cruise credit, and reimbursements for flight and hotel changes.
Cruises / Cruise Accidents
Royal Caribbean’s Anthem of the Seas encountered technical difficulties with its propulsion system during a South Pacific voyage, resulting in a delayed return to Sydney and the cancellation of its subsequent New Zealand cruise. Over 4,000...
The Anthem of the Seas, a Quantum-class ship inaugurated in 2015, experienced a propulsion system failure during its voyage to New Caledonia and Vanuatu. The ship was forced to reduce speed, delaying its arrival in Sydney. Royal Caribbean has canceled the next cruise to allow for comprehensive maintenance work.
Passengers on the affected voyage received complimentary communication options and extensions on beverage and internet plans. Those booked on the canceled New Zealand cruise will receive full refunds, a 25% future cruise credit, and reimbursements for flight changes and hotel accommodations.
The ship uses diesel-electric Azipod engines, and the issue is believed to stem from a malfunction within this system. While onboard teams attempted temporary repairs, full remediation required stationary conditions achievable only in port.
**How to Prepare:** - Purchase travel insurance that covers cruise disruptions. - Stay informed about potential itinerary changes. - Understand the cruise line’s compensation policies.
**Who This Affects Most:** - Passengers booked on the canceled New Zealand cruise. - Travelers with onward travel arrangements from Sydney.
Passengers are receiving full refunds, a 25% future cruise credit, and reimbursements for flight and hotel changes.
The issue is believed to be related to the ship’s diesel-electric Azipod engines.
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