What makes an airport rank poorly in the J.D. Power study?
Factors include difficulties navigating the airport, long security lines, limited food and beverage options, and poor terminal facilities.
Travel / Airport News
Seattle-Tacoma International Airport (Sea-Tac) has been ranked among the worst mega airports in the U.S., according to the J.D. Power 2025 North American Airport Satisfaction Study. This comes despite many North American airports seeing rec...
The J.D. Power study divides airports into three categories based on passenger volume: mega, large, and medium. Mega airports handle over 33 million passengers a year. The ranking considers seven factors: ease of travel through the airport; level of trust with the airport; terminal facilities; airport staff; departure/to airport experience; food, beverage, and retail; and arrival/from airport experience.
While the study noted an overall increase in passenger satisfaction due to airport improvements, Sea-Tac's low ranking suggests it may not be keeping pace with other major airports in providing a positive travel experience. This could be due to ongoing construction, overcrowding, or other factors impacting passenger flow and amenities.
Other airports that ranked poorly include Newark Liberty International Airport, Charlotte Douglas International Airport, O’Hare International Airport and Los Angeles International Airport.
Factors include difficulties navigating the airport, long security lines, limited food and beverage options, and poor terminal facilities.
Minneapolis-Saint Paul International Airport, Detroit Metropolitan Wayne County Airport, and Phoenix Sky Harbor International Airport.
What has your experience been like at Sea-Tac? Share your thoughts and tips in the comments below!
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